Confidentiality Agreement
The Galway Community Café provides a safe, non-judgemental place for individuals to come and have a chat with a trained member of staff. Our team have lived experience of using mental health services and can provide peer support or signposting for customers experiencing emotional distress.
The principle of confidentiality is fundamental to the support offered in the Galway Community Café and we would like to reassure our customers that their confidentiality is our priority. However, in some situations, legal obligations may require that certain information has to be shared with others:
- Where a staff member becomes aware that a customer is a serious risk to themselves and/or others they will contact the customers GP, the HSE and/or the Gardaí
- Where a customer discloses information about current or past child abuse. As Mandated Persons under the Children First Act 2015 (Schedule 2, subsection 15 (e)), we are obliged to report issues relating to possible current abuse of a child and adults disclosing past childhood abuse. These will be reported to Tusla, the Child & Family Agency and Gardaí
- The Galway Community Café and its employees are bound to follow any order made by a court of law, e.g. Information on a crime, a witness statement etc.
Our customer’s confidentiality is an important principle of our service. The decision to breach confidentiality will not be taken without consultation.
